The Central Passport Organization (CPO) and its network of Passport Offices which was established in 1959 are solely responsible for the issuance of Indian passports. They are subordinate division of the Consular, Passport and Visa (CPV) department of the Ministry of External Affairs which provides passport services in accordance with the passports act of 1967. The Central Passport Organization has network of 37 Regional Passport Offices (RPOs)/Passport Offices (POs) across India.
Moreover, there are 495 District Passport Cells and 1154 Speed post centres which serve as application collection centres under the CPO. Regardless of extensive computerization, reforms in the Central Passport Organization (CPO) and opening of new Passport Offices, there was an immediate requirement was felt to change the then existing system due to rapidly growing volume of passport seekers. To address this escalating need, “Passport Seva Project” was identified under the National e-Governance Plan (NeGP) of the Ministry of External Affairs. So, CPO has expanded the network by adding 93 PSKs (Passport Seva Kendras) as extended arms of Passport Offices and 19 Passport Seva Laghu Kendras (PSLKs).The basic plan involved was retaining sovereign and sensitive functions with the Government and outsourcing of non-sensitive front-end activities to a service provider.